Shipping policy

Last updated: September 28, 2026

Where we ship
We ship to addresses in the United States only.

Processing time
Orders are processed within 1–3 business days. You will receive a confirmation email when your order is placed and a tracking link once it ships.

Delivery time
Our products are shipped from our fulfilment partner's warehouse in Hong Kong. Once shipped, delivery usually takes 5–14 business days. Delays can happen during peak periods, bad weather or customs checks.

Shipping costs
Shipping options and prices are shown at checkout before you pay. Every option includes tracking.
- Standard Tracked Shipping: 5–14 business days
- Express Tracked Shipping: faster delivery where available

VIP Club members get free standard shipping on all orders after their first member order.

Orders with multiple items
Items in the same order may arrive in separate parcels. You won't be charged extra shipping.

Customs, duties and taxes
Orders may be subject to US import duties or taxes. Any such charges are the customer's responsibility unless they are shown as included at checkout.

Tracking
You'll receive a tracking number by email once your order ships. Tracking can take 24–48 hours to update.

Lost, late or damaged parcels
- If your tracking hasn't updated for 7 days, or your order hasn't arrived within 20 business days, contact us and we'll investigate.
- If a parcel is confirmed lost, we'll send a replacement or give you a full refund.
- If your order arrives damaged or incorrect, email us within 14 days of delivery with a photo, and we'll replace or refund it at no cost.

Incorrect address
Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships.

Contact
J4FA 46 LLC, trading as Veila & Co
5830 E 2nd St, Ste 7000 #30129, Casper, WY 82609, USA
support@veilaandco.com | +1 (205) 202-7329